Diversity: Managing a Multi-Generational Workforce

Today’s workforce includes four generations which brings new challenges and opportunities for every employer. This training program helps participants recognize, respond, resolve, and value contributions that the four generations, including the current aging workforce (baby boomers), bring to the overall success of the organization. It also provides insights and strategies that will give the employer a competitive advantage, enhance employee performance, attract and retain top performers, minimize generational conflict, promote respect, and strengthen communication and collaboration to enhance employee morale. Participants will experience how to use the M.E.E.T.™ (Make time to discuss; Explore differences; Encourage respect; and Take personal responsibility) approach to discuss and resolve generational differences in a way that maintains respect and productivity.

Participants will be better able to:

• Recognize characteristics and attributes of the four generations in the workplace today
• Respond to problems and challenges that can be influenced by generational differences
• Apply practical techniques for successfully addressing differences and similarities
• Utilize the M.E.E.T.™ model to communicate effectively and maintain a respectful workplace